Contact Us

What can we help you with?

Order Inquiry

So that you can get a solution as soon as possible, we put you directly in touch with the product supplier handling your order.

To contact about a product in an order, please follow these steps:

  • Go to your Account's Order History
  • Select the order you have a query for
  • Scroll to the products, and press "Message Product Supplier"
Report A Product

We pride our website on having the best products, however if you see a product that you believe to be in breach of our rules, for example suspected to be illegal, counterfeit, inaccurately priced/photographed or described, please contact us at [email protected].

Emails are usually responded to within three working days.

Non Order Related Account Issue

If you have an issue about your account, you can contact customer service team by email at [email protected].

Emails are usually responded to within three working days.

Return An Item

We want you to be completely delighted with your website purchase. If you are not entirely satisfied with your items, or simply change your mind after purchase, you may return them for a full refund.

For full details on returning your items, read our Delivery & Returns details.

Cancel An Order

You can cancel your order in the time period before we pass your order to the appropriate product supplier, which is usually within an hour of the original order date and time.

Because we operate as a marketplace platform, once your order has been passed to the product supplier, we are not able to cancel the order as it is likely the items will already have been processed for dispatch. Please follow our returns information should you wish to return an item once it has been delivered.

Contact The Store Owner

This store is operated by the name in the website footer and is partnered with Velocity Marketplaces, which enable Charities, Media Owners, Retailers, Brand Owners, Affinity Groups and Individuals to operate a store to their customers. Customers can shop safe in the knowledge that this platform can securely process customer orders, linking buyers and sellers all around the United Kingdom, and soon to be the World.

Velocity Marketplaces Limited, Town Gate, 34 London Street, Basingstoke, Hants, RG21 7NY. Telephone: 0808 175 2535. Lines open Monday to Friday during office hours. Please do not send any product returns to this address, they will not be accepted.